FAQs

Shipping & Delivery

Shipping of personalized and custom products within the United States and Canada is by USPS. Tracking numbers will be provided where available.

Returns & Exchanges

If there is a problem with your order, please contact me within three (3) days of receipt. Personalized or custom items are not able to be returned except in the event of material defect or flaw in the item.

100% Secure Ordering

Blue Line by Melissa uses a payment provider that is Payment Card Industry Data Security Standards (PCI DSS) compliant and is accredited as a level 1 service provider and merchant. The PCI DSS is an information security standard for organizations or companies that accept credit card payments. This standard helps to create a secure environment by increasing cardholder data, thus reducing credit card fraud.

Privacy Policy

Blue Line by Melissa will never sell your information to outside entities. Any data collected by our payment processor is subject to their corporate privacy policy. Blue Line by Melissa is not responsible for the actions of entities not owned by it.